Notice
Notice
Balan Hill Glamping_ Campus Notice
1. Check In at 15:00; Check Out 11:00; Late check-out fee is $1500 per hour.
2. DIY and campus tour arrangements may be adjusted based on the weather conditions of the day.
3. The delivery time and method of meals and activities shall be in accordance with the announcement. Please make sure to redeem and participate on time. We apologize to no waiting after the schedule time.
4. For food safety, please do not bring any uncooked food including raw meat, seafood and fresh vegetables into the campus to heat up and eat.
5. It is prohibited to start fires or set off fireworks, damage nature or scenery, or engage in gambling or other behaviors that affect others or the environment within the campus (including in the tent). If facilities or equipment are damaged, compensation and cleaning fees shall be charged at the original price.
6. Smoking and chewing betel nuts are prohibited within the campus. There is also a smoking area, those who smoke in the room will be charged at the rate of the official website fee for that day.
Smoking and chewing betel nuts are prohibited within the campus, and there is also a smoking area; Those who smoke in the room will be charged the official website fee for that day.
7. Illegal activities and the use of drugs and toxins are prohibited in the campus. If guests be seen with verification, they will be reported to the police in accordance with the law.
8. Please lower the volume after 10 pm.
9. The campus is surrounded by natural environment and coexisting with various indigenous species. Please pay attention to mosquitoes, snakes, and animals on your own.
10. Due to natural terrain factors, there may be differences in height or various road environment in the campus. Please pay attention to your own safety when visiting the campus.
11. The campus covers a wide area, so parents must accompany their children throughout the entire journey to ensure safety.
12. Please take care of your valuable items when using parking spaces. Balan Hill Glamping is not responsible for any storage or compensation.
13. Please take good care of and gently use all the facilities in the campus. If there is any damage, compensation will be made according to the price list. If you would like to purchase a new one, please refer to the price list of facilities and equipment and purchase from the service desk staff.
14. If there are any matters not covered, Balan Hill Glamping reserves the right to add, modify or interpret them.
Balan Hill Glamping__ Furry Kids Notice
1. Guests are welcome to take their furry kids together to come to Balan Hill Glamping. Please read carefully before check in, and make sure you can accept.
2. Please do not leave your furry kids alone in the tent.
3. Before entering the tent, please clean their feet and do not go on human beds. Furry kids have no habit of pee or poo at designated spots. Please use pee pads to maintain the cleanliness in the guest room and environment. If a furry kid defecates on bedding, furniture, or carpets, parents will be required to compensate according to the price list depending on the degree of damage.
4. Do not allow your furry kid to enter other tents or leave the activity area unattended. When engaging in outdoor activities, furry kids must be on leash at all time to avoid disturbing others.
5. Please be sure to clean your furry kids' pee and poo. Please do not allow furry kids to pee and poo indoor. Please don't blow or comb your furry kids indoor as well.
6. Please ensure the volume of your furry kids and let's work together to maintain the quality of the campus.
7. Furry kids are not allowed to use human cups, bowls, and plates in the tent or restaurant.
8. If you want to get close to other furry kids, please ask their parents first. If there is a dispute between furry kids, please help to calm and coordinate them.
9. Pet registration and rabies prevention vaccination must be completed before entering the campus, and anti-flea and parasitic infection prevention drugs must be applied in advance.
10. Infectious diseases, illnesses, aggression, and young furry kids are not allowed to enter the campus.
11. Campus is not responsible for taking care of pets, nor does it provide pet sitting services.
12. If the furry kids cause harm to other guests or furry kid in the campus, please coordinate the follow-up matters on your own.
Reschedule the trip
Please inform us 3 days prior to schedule stay (excluding arrival day) , a dedicated staff will assist you to reschedule it. If we do not receive your request before 3 days of the scheduled check-in date, you will be charged of 10% penalty. If your scheduled stay is not a weekday (weekend or national ho;iday), and you want to change the check-in date, you must inform us 7 days prior to schedule stay (excluding the check-in day) to reschedule it. If we do not receive your request before 7 days of the scheduled date , you will be charged of 30% penalty. Special accommodation discount packages may not be rescheduled or cancelled. See the introduction of each accomodation package for details.
Instructions for cancellation of reservation.
Cancellation requests must be submitted using the B.H. Glamping cancellation form, signed by the guest, and returned for processing. Refund procedures begin upon receipt of the cancellation form by B.H. Glamping.
1. Cancellation made at least 14 days (including the check-in day) prior to the scheduled stay will receive a full refund of the room rental fee (1% handling fee will be deducted).
2. Cancellation made 10 to 13 days (including the check-in day) prior to the scheduled stay will receive 70% of the room rental fee (1% handling fee will be deducted).
3. Cancellation made 7 to 9 days (including the check-in day) prior to the scheduled stay will receive 50% of the room rental fee (1% handling fee will be deducted).
4. Cancellation made 4 to 6 days (including the check-in day) prior to the scheduled stay will receive 40% of the room rental fee (1% handling fee will be deducted).
5. Cancellation made 2 to 3 days (including the check-in day) prior to the scheduled stay will receive 30% of the room rental fee (1% handling fee will be deducted).
6. Cancellation made 1 day (including the check-in day) prior to the scheduled stay will receive 20% of the room rental fee (1% handling fee will be deducted).
7. Guests who cancel on the day of the scheduled stay will forgeit the entire amount paid and will not be eligible for any refund.
8. Refunds will be processed as a single transaction to one account and cannot be split into multiple refunds. Please note that the amount will be rounded to the nearest dollar if there is a decimal.